Dashboard genesys pureconnect

WebThe Mean Opinion Score (MOS) is a measurement of the voice quality of an interaction. The calculation of MOS uses an industry standard measurement methodology to rank audio quality from 1 (unacceptable) to 5 (excellent). You can view the MOS values in the Interactions view, Agents Interactions Details view, and the Queues Interactions Detail view. WebDashboard View The Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using Manage Dashboard. The Dashboard data is updated …

PureConnect Release Notes - Interaction Connect Quality …

WebMultiple Agents Details Grid Dashboard. The Multiple Agent Details Grid dashboard provides information about details of the selected agents of selected workgroups. The … WebIVR Dashboards Filters. To see the dashboard page, you must select all the mandatory prompts after selecting the dashboard from the IVR Dashboards folder. You can save … ordeal season rewards naraka https://boonegap.com

PureConnect CX Insights Help - Filters for Dashboards

WebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact … WebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent interaction details. The dashboard provides supervisors a quick view of available agents and their current states, for a single workgroup. WebGet Started with Genesys Pulse. Use Pulse dashboards and wallboards to display real-time reports within widgets, so that you can monitor your contact center to suit your needs. Dashboards are for personal use, and provide … iran used to be called what

PureConnect CX Insights Help - Workgroup Overview - Genesys

Category:PureConnect - Genesys

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Dashboard genesys pureconnect

PureConnect CX Insights Help - About Dashboards - Genesys

WebDesigner User Dashboards. Designer license users have configuration access for the CX Insights web application. You can create, view, edit, copy, and share the real-time …

Dashboard genesys pureconnect

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WebPureConnect CX Insights Help Containment Details by Profile Dashboard The Containment Details by Profile dashboard displays IVR details by Profile, such as Support, Purchasing, Billing, Products, and Customer Service. The visualizations in this dashboard display IVR statistics for interactions, by Completion Type. WebThe Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using …

WebPureConnect is built on widely adopted standards to provide a feature-rich solution that efficiently uses IT resources—all from a single vendor. Cost savings Centralizing application management, system configuration, … WebInteraction Connect Quality Dashboard. Interaction Connect now includes an early look at the new Interaction Quality agent results portal. The My Quality Results view provides …

WebFor more information, see the PureConnect Documentation Library. Overall Score: A calculated average of the scores for all the question groups in the scorecard. Overall Rank: A ranking for the scorecard based on a … WebA dashboard visualization is an interactive display that you can use to explore your business data. To make your data easier to view and interpret in a visualization, you …

WebPureConnect CX Insights Help Create Dashboards Create Dashboards allows you to add visual representations of the data to the dashboard. You can also change the data to …

WebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent … iran used to be persiaWebPureConnect CX Insights Help - Dashboard ShowHide Feedback Contents PureConnect CX Insights Help Dashboard In MicroStrategy, Dashboard called as Dossier. … iran usa world cup matchWebView the Agent Status Summary view. Click Performance > Workspace > Agents . Click the Statuses tab. To see the most current data, click Refresh . This view updates automatically. Data in the columns updates when … ordeal readWebEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize … ordeal technikWebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact … ordeal tagalogWebMay 14, 2024 · About Genesys. Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. iran used to be called persiaWebOct 26, 2024 · Benefits of Combining with Genesys Task Distribution use case and PureConnect. By combining the system of resolution that Eccentex provides with … ordeal therapy