WebThe Mean Opinion Score (MOS) is a measurement of the voice quality of an interaction. The calculation of MOS uses an industry standard measurement methodology to rank audio quality from 1 (unacceptable) to 5 (excellent). You can view the MOS values in the Interactions view, Agents Interactions Details view, and the Queues Interactions Detail view. WebDashboard View The Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using Manage Dashboard. The Dashboard data is updated …
PureConnect Release Notes - Interaction Connect Quality …
WebMultiple Agents Details Grid Dashboard. The Multiple Agent Details Grid dashboard provides information about details of the selected agents of selected workgroups. The … WebIVR Dashboards Filters. To see the dashboard page, you must select all the mandatory prompts after selecting the dashboard from the IVR Dashboards folder. You can save … ordeal season rewards naraka
PureConnect CX Insights Help - Filters for Dashboards
WebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact … WebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent interaction details. The dashboard provides supervisors a quick view of available agents and their current states, for a single workgroup. WebGet Started with Genesys Pulse. Use Pulse dashboards and wallboards to display real-time reports within widgets, so that you can monitor your contact center to suit your needs. Dashboards are for personal use, and provide … iran used to be called what